cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Level 6
294 228 8 20
Message 1 of 3
242
Flag Post

No m.2 Slot when the Manual Says there is!!!!!

HP Recommended
HP ENVY - 17-u275cl
Microsoft Windows 10 (64-bit)

I wanted to buy an M.2 drive for my new laptop.  I seen in THE MANUAL that it supports NGFF SATA Drive of TLC, but even doubt that TLC has anything to do with the compatibility?  Beware people, don't buy HP anymore, I won't.  I guess all they care about is Business Models, I don't know? 

 

I'm not in the position to be buying extra parts right now, or any parts really, but wanted to do so to learn more about this newish technology in the industry.  So I wasted 50.00 on the drive and countless hours trying to figure out if it would indeed work in the laptop.

 

I advise many people in the industry as to what computer to buy, so this doesn't look good for HP.  I already don't advise people buy HP anymore, so this just strengthens that!  For Printers we go with Brother.  Laptops and AIO's we go with Dell and Lenovo.  You want to get me back in the loop with you HP, make up for misdirecting me, I'm sick in tired of all this misdirection and misinformation.  The manual should tell us all we need to know, and if not, why publish misinformation?

 

pg 23 Heading #21 "System Board", of course shows there are different boards, some that support ssd and some don't.  But on page 10 of the manual it clearly shows that the laptop does support M.2 NGFF SATA TLC!

 

2 REPLIES 2
HP Support Agent
HP Support Agent
13,093 13,078 701 531
Message 2 of 3
Flag Post
HP Recommended

@pcpunk

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Reply
0 Kudos
Author
Level 6
294 228 8 20
Message 3 of 3
Flag Post
HP Recommended

The support by HP for this issue has been worthless as usual.  

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation