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Noise from pavilion x360

HP Recommended
Pavilion x360
Microsoft Windows 10 (64-bit)
Hi, purchased a hp pavilion x360 in January of this year. Makes a loud buzzing noise that sounds horrible and very frustrating to work with. I’m thoroughly disappointed in this product. I called tech support and went through all the bios stuff, even was asked to use a hair dryer to clean the vents. LOL, even when I said that this is an issue that has been discussed on HP forums I was ignored. What solutions do I have? I’m assuming that when I send it in to be repaired it won’t be. Why does HP sell this defective product?
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Message 2 of 2
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HP Recommended

Hi! @Immi1, Welcome to HP forums.

 

I understand you hear a high pitched buzzing noise coming from your laptop.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your PC?

 

Please provide the product number of your PC to assist you better.

 

As you mentioned you hear a high pitched buzzing noise coming from your laptop.

 

Try updating the BIOS on your PC and check if it helps.

 

You can update the drivers on your PC using HP support assistant.

 

Refer this article to know more information about using HP support assistant.

 

Check if any key on your laptop is stuck. Open a notepad on your PC and check if any key is typing continuously on your PC.

 

Also, try uninstalling and reinstalling keyboard drivers on your PC.

 

    1. In Windows, search for and open Device Manager.

    2. Click View and select Show Hidden Devices.

      Figure : Show hidden devices

      Show hidden devices in Device Manager
    3. Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.

    4. Continue removing device names in the Keyboards category until all device names have been uninstalled.

  1. Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.

  2. Wait for the computer to restart and open Windows.

 

Also, Please try the steps recommended below.

 

Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek or IDT High-Definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek or IDT High-Definition Audio.
At the prompt to reboot, click Yes.

If the issue still persists try the steps recommended below.

background intelligent transfer service (BITS) transfers files (downloads or uploads) between a client and server and provides progress information related to the transfers. If the BITS service is turned off, windows update may have problems delivering files to your computer.

 

Start the BITS service click start, and then click run.

Type services.msc in the open box and then click ok.

Right-click background intelligent transfer service, and then click properties.

On the general tab in the startup type box, click Automatic, and then click apply.

In the service status section of the properties dialog box, verify that the BITS service is started. if it is not started, click start.

Click apply, and then click ok.

Restart the computer and try to reinstall KB982381

 

Also, uninstall the audio drivers from device manager and install the latest audio driver on your PC using HP support assistant.

 

If the issue still persists try running a system diagnostics on your PC and check if the hardware components on your PC are functioning correctly.

 

Refer this article to know more information about running system diagnostics on your PC.

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this works!

Have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                               

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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