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‎01-17-2019 09:51 AM

HP Recommended
Product: HP Spectre x360 Convertible 15-df0xxx
Operating System: Microsoft Windows 10 (64-bit)

RAM looks like its soldered onto motherboard but maintenance and service guide describes it as upgradeable.

Poor QC and providing incorrect information. I just lost USD 2599 to a sloppy job by HP as I intended to upgrade the RAM to 64GB(supported by the CPU) but cant get beyond the 16GB soldered onboard.

Way to go HP. Keep up your sloppy and shoddy jobs. Never gonna buy an HP again

1 REPLY 1

‎01-17-2019 12:06 PM

HP Recommended

Not sure how these words in the Manual are translated as the memory being "upgradeable"

 

Two SODIMM slots, customer non-accessible/non-upgradeable

 

Also, the motherboard description lists the amount of RAM which means it is soldered in place. See p. 20 item 6, 

 

If you would have asked here before purchase "can I upgrade this to 64 gigs?" we, non-employees of HP could have answered for you. HP is not responsible for assumptions. 

 

The Service Manual is not a marketing piece its for technicians who know how to read it. Your purchasing choices are for you to make. Good luck. 

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