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‎01-18-2020 09:15 AM

HP Recommended
Product: Model 14-ck
Operating System: Microsoft Windows 10 (64-bit)

I have tried all of the listed corrective measures for resolving the battery charging difficulties I have. None of them have worked.  Do I need to open the laptop and remove the battery which is one of the recommended actions?  The battery is not directly accessible so I've been reluctant to do that.

1 REPLY 1

‎01-20-2020 04:18 PM

HP Recommended

@JimA4,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are getting plugged in not charging message on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the exact model or the product number of your computer?

What the troubleshooting steps you have performed?

 

Meanwhile, I recommend you update the BIOS on your computer from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

 

The_Fossette
I am an HP Employee

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