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Pd4448 Student
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Not charging and no power when plugged in

Envy Touch Smart

Plugged laptop in and it will not charge and or turn on. The charging light indicates full charge.

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HP Support Agent
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Not charging and no power when plugged in

Hi @Pd4448

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the computer is not booting to windows but you do see a light beside the charger port.

 

I’d love to help!

 

Follow the steps in the below article and check if it helps.

 

http://hp.care/2dMCqb8

 

Looking forward to your reply and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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