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HP Recommended
hp 15 p110nx
Microsoft Windows 8.1 (64-bit)

I brought a new charger because the old original hp charger got destroyed. The new charger is not from hp and it is brand new. First time I plugged in the laptop was charging and all of sudden. The laptop just powered off and it wasn't showing no orange led instead of it, if i hold the power button with charger plugged in, It keep blinking white led and if i release the power button, it doesn't blink anymore, if I charge the laptop without battery, It just keeps blinking white led without powering on. I Tried the 15 seconds power draining by holding the power button for 15 to 30 seconds, it's still on it's same condition. Please help.

1 REPLY 1
HP Recommended

@Shanoda

 


Welcome to HP Support Community


I would like to help

 

Since this is a Hardware issue, please contact HP Support in your region

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.