Notebook hinge brass insert

[deviljim]

What is the size/dimensions of the brass inserts used for screwing in the hinge to the notebook? They were fixed to the plastic but went missing after hinge broke, I plan to glue them in place. Pictures attached.

What is the size of the screws that go into hinge & brass insert?

[A_Gayathri]

Hi @deviljim, 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues with the notebook hinges broken this needs repair 

As the support here is limited I would request you contact HP Phone support

Here are the contact details:  https://support.hp.com/us-en/contact 

I hope this helps. 

Take care and have a good day. 

Gaya1239 – HP Support. 

[deviljim]

Hi Gaya,

I tried contacting phone support but they are not able to assist because they cannot see the pictures, and they recommended I contact HP community. Can someone from phone support respond to this?

[A_Gayathri]

Hi @deviljim, 

I have sent you a private message please check and try.

Take care and have a good day. 

Gaya1239 – HP Support. 

[deviljim]

Hi Gaya,

It says I have no new private messages, can you resend?

[A_Gayathri]

Hi @deviljim, 

I would request you to contact our Phone Support Team and our Support Engineers should be able to sort this out. 

Please use the following link to create  a case number, then call and it may help speed up the call process: 

• Step 1. Open link:  https://support.hp.com/us-en/contact-hp
• Step 2. Sign in / sign in as a guest
• Step 3. Enter the product number or select to auto-detect
• Step 4. Scroll down to "Still need help? Complete the form to select your contact options"
• Step 5. Scroll down and click: HP contact options - click on Get phone number and the phone number appear.

Note: Out-of-warranty product repair will cost.

Keep me posted on further assistance. Hope that helps!  

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!

[deviljim]

I already have a case number ([Personal Information Removed]) but again they are telling me by email to contact the community. 

My product is out of warranty so I am unable to obtain the phone number through the method above.