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Intern
Posts: 32
Member Since: ‎01-06-2009
Message 1 of 10 (372 Views)

OEM 9 cell Lithium Ion Battery MU09 where to buy the correct one?

[ Edited ]
Product Name: Envy dv7
Operating System: Microsoft Windows 8 (64-bit)

I have Dv7t-7300 (C2Y65AV) and the battery finally died. I originally ordered it from HP brand new with 9 cell MU09 battery.

Ebay is a disaster area - some listings have 6 cell battery under the MU09 name. The first battery did not charge pass 58%, second simply did not fit (it did not even have the OEM 4-LED test bar on the back).

HP official one is out of stock http://store.hp.com/us/en/PDPStdView?storeId=10151&urlLangId=-1&productId=138247&urlRequestType=Base...

I made a mistake and trashed the original battery so I don't even have the OEM part number!

Where should I go to get the correct 9 or 12 cell battery?

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Posts: 14,461
Member Since: ‎09-02-2013
Message 2 of 10 (339 Views)

Re: OEM 9 cell Lithium Ion Battery MU09 where to buy the correct one?

Hi @toshik1

 

Thank you for your query.

 

I understand that you are attempting to replace the battery for your  Dv7t-7300 (C2Y65AV) but it is out of stock at the  HP Store.  When I checked the  HP Parts store, I also did not locate one. Here is a link to the HP ENVY dv7 Notebook PC Maintenance and Service Guide. Please note chapter 3, page 27, item 18, battery for the replacement part numbers.  You can then try a web search with the part number to locate one.   

 

Thanks for being a part of the HP community. Please let me know if this helps resolve the issue by marking this post as "Accept as Solution". If you require further assistance, let me know and I will gladly do all I can to help. If you wish to say "thanks" for my efforts, click the "Thumbs Up" to give me a Kudos.

Sparkles1

Intern
Posts: 32
Member Since: ‎01-06-2009
Message 3 of 10 (333 Views)

Re: OEM 9 cell Lithium Ion Battery MU09 where to buy the correct one?

Ok it's 672412-001

 

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Message 4 of 10 (330 Views)

Re: OEM 9 cell Lithium Ion Battery MU09 where to buy the correct one?

HI @toshik1,

 

Thank you for your reply.   Now that you have the part number, here is a link to HP Notebook PCs - Purchasing a Replacement Battery. If one is not available, try doing a web search with the part number to locate a battery.

 

Good Luck!

Sparkles1

Intern
Posts: 32
Member Since: ‎01-06-2009
Message 5 of 10 (323 Views)

Re: OEM 9 cell Lithium Ion Battery MU09 where to buy the correct one?

[ Edited ]

I checked the link below an hour ago and grabbed one battery which popped up as available.

http://store.hp.com/us/en/PDPStdView?storeId=10151&urlLangId=-1&productId=138247&urlRequestType=Base...

Since the link does not have my number 672412-001, could please someone confirm that this is the correct battery for me? MIne said MU09 as well alone with the general shape and 4 LED test bar on the bottom.

HP parts search finds the "672412-001", however it says that there is no functional equivalent for it... So it's either wrong MU09 I've ordered or I don't know what to think.

Intern
Posts: 32
Member Since: ‎01-06-2009
Message 6 of 10 (298 Views)

Re: OEM 9 cell Lithium Ion Battery MU09 where to buy the correct one?

Got the order cancellation email from HP in the morning - go figure... Someone does not want me to have this battery :-)

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Message 7 of 10 (296 Views)

Re: OEM 9 cell Lithium Ion Battery MU09 where to buy the correct one?

Hi @toshik1

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details. If you are unfamiliar with how the Forum's private message capability works  please review this link. 

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Sparkles1

Intern
Posts: 32
Member Since: ‎01-06-2009
Message 8 of 10 (255 Views)

Re: OEM 9 cell Lithium Ion Battery MU09 where to buy the correct one?

All HP did - deleted the OEM battery link I posted above :-)

Purchased the battery from Amazon

 

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Message 9 of 10 (248 Views)

Re: OEM 9 cell Lithium Ion Battery MU09 where to buy the correct one?

Hi @toshik1

 

 

Thank you for the update and I am glad you were able to locate a replacement battery. 

Sparkles1

Intern
Posts: 32
Member Since: ‎01-06-2009
Message 10 of 10 (243 Views)

Re: OEM 9 cell Lithium Ion Battery MU09 where to buy the correct one?

Ironic thing is that the only help from HP was removing the link :-)

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