OMEN by HP 16.1 inch Gaming Laptop warrenty expired need to get it repaired

[Erichcollab]

I believe on of the components is over heating, the machine loses power then comes back up like it is coming out of sleep mode, happens about every minute, gets more frequent the longer the power is on. the warranty has expired, how do I a get it repaired? hp smartfriend does not seem to cover hardware problems just software.

[Max3Aj]

@Erichcollab, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand your OMEN by HP 16.1 inch Gaming Laptop (16-wf0000) is experiencing overheating and frequent power cycling, especially after the warranty has expired. Let's work through this together.

Run HP Hardware Diagnostics

Start by checking for hardware issues:

• Press F2 repeatedly at startup to enter HP PC Hardware Diagnostics UEFI.
• Run the System Test or specifically the Thermal Test.
• Alternatively, download and run HP PC Hardware Diagnostics for Windows.

Clean Air Vents and Check for Dust

Overheating is often caused by dust buildup:

• Power off the laptop and unplug it.
• Use compressed air to clean the vents and fans.
• Ensure the laptop is on a hard, flat surface for proper airflow.

Update BIOS and Drivers

Outdated firmware can cause thermal mismanagement:

• Visit the Official HP® Support
• Download and install the latest BIOS, chipset, and graphics drivers.

Check Power Settings

Misconfigured power settings can cause sleep/wake loops:

• Go to Settings > System > Power & Battery > Additional Power Settings.
• Choose High Performance or Balanced.
• Disable Fast Startup under Control Panel > Power Options > Choose what the power buttons do.

Monitor Temperatures

Use tools like OMEN Gaming Hub or HWMonitor to track CPU/GPU temps. If temps exceed 90°C consistently, thermal paste reapplication or fan replacement may be needed.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[Erichcollab]

Unfortunately I tried to run the diag tool, but now the laptop will not even power on, so not much I can do with it now.

[Max3Aj]

@Erichcollab, Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support