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‎10-07-2020 11:45 PM

HP Recommended
Product: Omen
Operating System: Microsoft Windows 10 (64-bit)

Hello! In 2019 I sent my laptop in to HP for a battery issue and the battery was replaced. Recently the replacement battery in my laptop has begun to swell considerably, and I am worried for my safety. I am hoping I can speak to someone about this problem.

2 REPLIES 2

‎10-08-2020 10:23 AM

HP Recommended

@JustinFenderson, Welcome to HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

TEJ1602
I am an HP Employee

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‎11-02-2020 06:18 PM

HP Recommended

The only help I was given was being told to contact phone support by Jeff Christopher. I have tried to call the given number multiple times but it has been closed every time, even during the supposed open hours. 

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