One of the USB-C ports stopped working

[Chelayel]

Hello,

I own the HP spectre x360. Previously, btoh USB-C ports where working.

Then suddenly, upper USB-C port stopped working. It stopped charging the laptop and cannot recognize any USB-C device. The lower USB-C port is working fine. I tried uninstalling the USB Root Hub and Intel Extensible Host Control in device manager, tried to uncheck"Allow this computer to turn off this device to save power", tried unchecking fast-start under power management, but nothing solved the issue. My bios version is F.44 if it helps. Is there a way to check if this is a hardware or software failure? Or are there any suggested solutions? Thank you.

[CherylG]

Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the Component tests.

[Chelayel]

Which one of the component tests should I run? The usb and thunderbolt tests were successful

[CherylG]

That is the one to run. Maybe system board also.

[CherylG · Accepted solution]

@Chelayel

You should still be under warranty. Contact HP Support:

https://support.hp.com/us-en/contact-hp

They will probably request that you do a System Recovery so if you need to back up any personal files better get that done first. This is the process for a Recovery:

http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb

[Agramonte]

I had this happen to me this morning on my 8th Gen i7 Spectre x360 13.3. The top port (From hinge down) stop charging or Video out.

This fixed it

https://support.hp.com/us-en/document/c05942533

[BSQ1]

Same here. I didn't want to deal with a system restore (the "Accepted Solution", and also one of the most drastic ones...), so I reflashed the BIOS. I just downloaded the BIOS from the HP support site, ran the installer, sat back, and 3 minutes later I'm back in business. Worked like a charm! Both c-ports are now fully functional.

Remember: There's usually a less drastic step you can take rather than following the initial advice of a first-level tech who's reading from a scripted solution. While the solutions they provide may work, they're designed to keep the problem solving at the lowest level possible, rather than escalating the problem to a higher, and more expensive, solution. This is why these community message boards are so valuable.

Cheers!

[eMpTy1]

Thankyou!

It took me several hours of diagnostics, swapping this and that with various configurations using HP supplied and Satechi Thunderbolt C adapters with one port endlessly chimning "Power surge on the USB port" until I disabled one of two USB Root Hub (USB 3.0).  5 seconds holding the power switch, 17 seconds to boot and all seems right with the world!

HP Spectre x360 Convertible 15-df0005 

[kihe1]

Hi, I had this same problem and here are a list of solutions from different forums as well as the solution from hp support that fixed it.

Laptop Model: 4FJ31AV

1. Reset/update drivers for thunderbolt and usb.

2. Do UEFI Hardware test. Access via pressing f2 key repeatedly during startup.

3. Reset the embedded hardware controller. Steps: Shutdown computer. Press and hold power button for 5 or more seconds. Start normally.

4. Solution that fixed my specific problem: Draining the motherboard power completely. Steps: Shutdown computer. Press and hold the power button and f6 key for 20 seconds. Wait 5 seconds. Start computer.
This Fixed my issue.

[Mokarram]

Hey, I had similar issue suddenly top USB-C Type in HP Spectra 360 13 inches stopped to work and there was no power supply and did not recognize any C Type connector in the port, suggested process applied "Shutdown the Laptop and Hold Power button till 5 seconds" then problem has been resolved, now both C Type USB working well.

Thanks