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‎10-15-2019 04:59 AM

HP Recommended
Product: HP Laptop 15-bs0xx
Operating System: Microsoft Windows 10 (64-bit)

Product Name - HP Laptop 15-bs0xx

Error - Orange light changing to white light after 80% charged of battery and light changes after every 15-20 minutes and charging starts some time or stopped

3 REPLIES 3

‎10-17-2019 12:46 PM

HP Recommended

@Krastogi9717

 

Welcome to the HP Support Community.

 

Do check with another wall outlet, alternate adapter if available.

 

Let's run a test on the adapter & battery:

 

https://support.hp.com/in-en/document/c00363266 and https://support.hp.com/in-en/document/c04700771

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎10-18-2019 08:46 AM

HP Recommended

I tried this thing that you said but didn't help in any way as the error is same as i tried my brother's charger adapter of hp but it didn't help. So thank you for replying to the question

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‎10-18-2019 03:43 PM

HP Recommended

@Krastogi9717

 

May I know what was the outcome of the Battery Test?

 

Try reinstalling the Microsoft ACPI Compliant Control Method Battery

 

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Remove the Battery and unplug the Power Adapter ( For Notebooks with Removable Batteries )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart

 

Next update the BIOS from this Link: https://support.hp.com/us-en/drivers

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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