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HP Recommended
HP Envy 13 aq000 CTO
Microsoft Windows 10 (64-bit)

Hello,

 

My HP Envy 13 aq000 CTO has a malfunctioning hinge.  From other posts, I see that this will not be covered under the 1 year default warranty.  Thus, I wish to repair it.  Having identified the broken part as L54121-001, I cannot purchase it from parts.hp.com as I am notified it is not available through that store.  Where else can I purchase this part?  

 

If I can order this part from HP, whom may I reach out to place this order?

 

Thank you.

 

 

 

 

1 REPLY 1
HP Recommended

@outerPlace,

 

I reviewed your post and I understand that you are facing issues with hinges and you want to know where to get it fixed.

 

I recommend you contact support and they will assist you in this regard.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.