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‎07-15-2025 09:45 PM

HP Recommended
Product: HP Notebook 14-dq1004la
Operating System: Microsoft Windows 10 (64-bit)

Hello, I have a HP Notebook 14-dq1004la Product 6QW11LA, and I need the original BIOS version because it has the most recent one but I'm having an issue with the embedded controller (EC) that did not respond within the specified timeout period and it's causing that the USB, camera and fingerprint reader doesn't work.

Thanks!

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1 REPLY 1

‎07-16-2025 07:32 AM

HP Recommended

Hi:

 

The oldest BIOS update available is F.04 and I have no idea if you will be able to go back to that version.

 

Below is the link to the support page for your notebook:

 

HP Notebook 14-dq1004la Software and Driver Downloads | HP® Support

 

There are 3 BIOS updates listed.

 

If you click to expand the Revision History section on the F.21 BIOS update page at the link below, first, you will see all of the release notes for the previous BIOS updates, and then the downloads to the previous BIOS versions will follow.

 

If the BOS allows reverting to an older version, it will do so.

 

HP Notebook 14-dq1004la Software and Driver Details

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