10-13-2019 12:59 PM
Just a month ago I had purchased a new HP da1041tu laptop but it seems like it has trouble in keeping things cool, its fan starts making noise just after starting the OS and powering it on , even playing video at low settings tends to reaching temperature above 50°C and while playing games results in frequent shut downs and random reboots. Though it has strong internals i.e core i5 8265/8GB/1TB/integrated graphics intel UHD 620
10-15-2019 02:09 PM
Thank you for posting on the HP Support Community.
I have a few troubleshooting steps we could try to fix the issue:
use the following steps:
- Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.
For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.
- After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
- Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.
For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.
- In some cases, updating the BIOS might help prevent this error from occurring.
For more information on how to update the BIOS, see Updating the BIOS.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
10-19-2019 10:56 AM
Thank you for posting back.
This sounds like hardware related issue with the computer. Hence, I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee