• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎01-23-2019 04:55 AM - edited ‎01-23-2019 04:58 AM

HP Recommended
Product: 5CD6448C5C
Operating System: Microsoft Windows 10 (64-bit)

Hi all, i got a problem with a fan of my laptop. This problem reduces a lot my PC performances and i need to sent it to tech support. Now i have 2 problems: the first is that i bought that PC in Spain but now i'm in Italy. The second problem is that in the HP site the warranty turns out to be overdue. I already contacted the spanish support and they said me that the PC is still under warranty. So how can i contact them without paying the call? Moreover i should contact the spanish support or the italian one?

Thank you guys

1 REPLY 1

‎01-23-2019 06:29 AM

HP Recommended

Hi,

You should contact Support in Italy as your PC has global coverage. You can dispute the warranty if you have receipt of purchase. If you look at the warranty page linked below, you can click on "Avvia una disputa" which will give you a chance to show the receipt and have the correct warranty.

https://support.hp.com/it-it/warrantyresult/hp-pavilion-15-bc000-notebook-pc-series/10862166/model/1...

 

Hope it helps,

David

 

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.