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lBrent Honor Student
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Pavilion 15-cs100xxx Loose charging port

Pavilion 15-cs1009nb
Microsoft Windows 10 (64-bit)

I bought my laptop 2-3 months ago but i had this loose charging port since the start wich when plugged in the male adapter can be wiggled up / down / left / right now and yesterday one of my friends said it isnt normal and i should return it and get it fixed under warranty ?

 

clip of the wiggle https://youtu.be/LyfebizBDEY

 

now it got me worried and would like some help... should i get this fixed and will this be under warranty ? I have absolutely no problems with charging whatsoever just the port seems a bit loose 

Uploaded by Brent VL on 2019-07-22.
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lBrent Honor Student
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Pavilion 15-cs100xxx Loose charging port

Nobody ?

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HP Support Agent
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Pavilion 15-cs100xxx Loose charging port

Hi @lBrent

 

Welcome to the HP Support Community. 

 

This looks like a hardware issue. Please reach out to the HP Support in your region regarding the service options for your computer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Asmita
I am an HP Employee

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