• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-24-2020 09:14 AM

HP Recommended
Product: Pavilion 15-cw0505sa
Operating System: Microsoft Windows 10 (64-bit)

I was wondering whether my laptop supported additional monitors through the use of a USB-C hub? I've bought a USB-C hub in which the display ports on it a providing no signal to the monitor (the cables are fine and have been tested). I queried with the manufacturer and they've stated that this laptop does not have a type c interface (I'm sure it does....) and the USB 3.0 of the laptop does not support video transmission and only data transmission. 

 

I tested the hub on my work laptop (a dell) and this also didn't work. I had to use a USB-C to USB-A adaptor however I use a dell docking station with it at work which is a USB-C type connector with an adaptor to USB-A port and it happily displays 2 screens ontop of the laptop screen so I'm not fully sure.

 

Would anyone be able to shed any light on this?

 

Cheers 

1 REPLY 1

‎03-24-2020 11:59 AM

HP Recommended

Hello @YCrowley,

 

I regret to inform you that the USB-C port on the HP Pavilion - 15-cw0505sa is data transfer only. I have yet to have seen a Pavilion series laptop with a USB-C port supporting the DisplayPort Alternate Mode or Thunderbolt 3 mode, which is required for video output. 

 

The Dell laptop you have probably supports Thunderbolt 3.

 

You mentioned that the USB ports on your laptop don't support video output - have you tested it yet? If you haven't tested it yet, please try using this model I've recommended numerous times to users on the forum. It may not be the most reliable but it works.

 

Kind regards,

Eddy

 

Please Accept as Solution if this answered your question.

I used to be an HP Expert. I no longer participate in this community.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.