Pavilion Laptop - screen / hinge issue just out of warranty

[JS1979]

Hi 

I want to contact HP directly but have been unable to find a contact number for someone to speak to.

I am extremely unhappy about this known fault has happened after 15 months of owning my laptop. 

I opened my laptop last week and the plastic part of the right hand part of the screen has come away - it sounds as thought the hinge has played a part in this. I have since looked into this and seems to be a known fault - I am extremely unhappy I have spent a lot of money on my pavilion laptop and just outside of the warranty this has happened. I need my laptop for work whilst working from home on flexible furlough so don't know what can be done? 

Thanks 

[KrazyToad]

@JS1979

Welcome to HP Support Community

I understand your concerns and frustrations

I will escalate your case to HP's regional escalation team and a case manager will get back to you

Please check your Inbox

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[JS1979]

Thanks I have privately emailed you. How long does it take to come back to me? 

[JS1979]

I am extremely unhappy that I still have not had a response regarding my laptop not being fit for purpose, even though I have been advised it has been escalated. Today the screen has just stopped working so now I am completely unable to use it. 

Please can someone get back to me immediately.