I purchased HP pavilion a little over a year ago and the screen popped out from the casing a couple of months ago. When it popped it caused the screen to crack as well. It is clear that this is not due to the negligent/sloppy usage but a manufacturing defect as I came across multiple complaints of the same exact nature. I spoke with a few of HP customer service reps (need to mentions that one of them was extremely unprofessional, borderline rude) and was told that they can only fix it if I pay as it's outside of a 1 year warranty period. My confusion is that if it is a manufacturing defect and it gets fixed, who can give me an assurance the same exact issue won't happen again. There was a similar complain from AdrewRowse13 who's warranty expired but he still got his screen repaired by HP free of charge ( not the only person who's complaint was heard and resolved). I am asking for the same treatment of my case and request that HP repair the screen.
Below is AndrewRowse13's latest update where he communicates that he got a one time repair.
I had my laptop for a year and 1 month when the problems started to occur (go figure right after the 1 year warranty is over). I really do like the laptop. This problem, however, seems to be pretty common and seems to be an issue on their end. I must've been lucky and got the one time repair. Like I said, it seems like its a problem in manufacturing and assembling the laptop. They should cover it. Hope it works out
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