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‎06-15-2021 09:41 AM

HP Recommended
Product: 6UQ05AV
Operating System: Microsoft Windows 10 (64-bit)

I've recently read a forum about the Pavilion screen popping out:-

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Pavilion-X360-Screen-Popping-O...

 

And unfortunately I am also facing similar problem with HP pavilion X360 model, I tvery carefully handle my Laptop all the times but the right bottom of my screen popped out. I never dropped it nor have I bumped anything against it. I've seen that many other people on this forum have had/have the same issue with this X360 pavilion model. So it seems to me that this maybe could be a poor quality manufacturing and known fault.

 

Now coming to support from HP, It seems it is very challenging to get the one, Currently I am in India due to Covid'19 but no one is ready to provide the fix as I purchased this Laptop around year back from US(Though it covers under Global coverage). HP India ask me to connect with HP US though since am in India , HP India should provide the support.

 

HP should refund money or provide support as screen popping out for all is not a fault occur due to customer but reason is poorly designed Laptop.

Kindly let me know now how this issue can be fixed.

1 REPLY 1

‎06-18-2021 08:01 AM

HP Recommended

@mohitbansal1

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

ECHO_LAKE
I am an HP Employee

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