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Pavilion dv7-7012nr Broken Bottom and Top Case at hinge

HP Recommended
HP Pavilion dv7-7012nr
Microsoft Windows 7 (64-bit)

The bottom case on my HP Pavilion dv7-7012nr is broken at the left hinge, which has now damaged the top case.  The laptop works fine but I can no longer shut the top, and the bottom continues to deteriate.  Where can I get a replacement Bottom and Top case?  This is the second HP laptop I've owned that has had problems with the case breaking at the hinge point, and I really don't want to by a new one now.

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Hi @JEM3,

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the top and the bottom case of the computer is damaged and you want to know where can you buy one.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact HP phone support and they will assist you in ordering the case for your computer.

 

Here is how you can get in touch with the phone support.

 

Open link: www.hp.com/contacthp/

Enter Product number or select to autodetects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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