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‎03-29-2023 08:31 AM - last edited on ‎03-29-2023 06:56 PM by Retired

HP Recommended
Product: HP Pavilion 14 Laptop PC 14-dv2000 (4Z018AV)

Does anyone find the service by HP to get a replacement adapter under warranty

Category:
3 REPLIES 3

‎03-29-2023 07:15 PM

HP Recommended

Unfortunately, past the subject line, your explanation is lacking a great many details. 


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‎03-30-2023 12:15 AM

HP Recommended

Hi Erico

 

You buy a brand new laptop and expect it to function for many years. HP no within 4 weeks the charging adapter packs up. You talk to a human and he gives you a new number that leads straight back to him. Who then promptly cuts you off after saying I will transfer you. Then you spend weeks trying get past the stupid virtual assistant that asks you to rephrase the question as it does not understand. 

 

Obviously customer care are not big to HP.  

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‎03-30-2023 02:40 PM - edited ‎03-30-2023 02:48 PM

HP Recommended

The power adapter is a replacement item covered under warranty.

 

Here is the support portal
https://support.hp.com/us-en/product/hp-pavilion-14-laptop-pc-14-dv2000/2101006186/model/2101006211/...


Click on register your product if you have not done that.
You can also submit a service request
see the video below.

 

 

 

HP Call me back. This should help.

 

 


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