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‎11-29-2020 08:50 AM

HP Recommended
Product: Pavilion x360

The bottom right corner of my laptop screen inexplicably popped out. I did not drop it nor did I do anything that would force the screen to pop out. I brought the laptop to an HP-certified service center who told me they could not fix it. Upon searching this forum, it seems countless others have the exact same issue - bottom right screen corner popping out without impetus. It seems this is a manufacturing issue given the frequency of this problem. I would like to know what HP can do to fix this. I'm hoping HP will cover the repair cost given that it's a manufacturing problem, not customer-induced damage. 

2 people had the same question
2 REPLIES 2

‎12-01-2020 03:04 PM

HP Recommended

@JoshV4

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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‎12-03-2020 12:40 PM

HP Recommended

I am having trouble getting the same issue resolved.  Can you please help me?

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