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Message 1 of 2
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Flag Post

Pavillion 15 keyboard replacement

HP Recommended
Example: Pavilion 4AZ99EA 15-CW0509na
Microsoft Windows 10 (64-bit)

Is it possible to fit a new keyboard to this model?  My partner cleaned the keyboard with a wet wipe without realising what she was doing. At first some characters worked, but now none of them work.  Works fine with external usb keyboard... 

Can't find a disassembly video so key question is can keyboard be replaced without removing the motherboard as that would be a step too far. Thanks! 

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HP Support Agent
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Message 2 of 2
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HP Recommended

@MichaelH2

 

I reviewed your post and I understand that you are looking for a replacement keyboard and want to know whether the keyboard can be removed without removing the motherboard.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

As per the service guide for your computer, looks like that you need to remove the motherboard to replace the keyboard.

 

Below is the link to the service guide. (Refer to page 61)

 

http://h10032.www1.hp.com/ctg/Manual/c06248787

 

Meanwhile, I recommend you contact support and they will assist you with the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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