• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎07-06-2020 02:56 AM

HP Recommended
Product: Pavillion 14-bf075tx

Hi, we need some support to get e new battery fitted to our Laptop, it is an HP Pavillion 14-bf075tx, when plugged in it works well, but when unplugged the battery dosent last and a message comes up replace battery. It is approximately 2 years old. We are in Auckland New Zealand and have been advised by EMPR it is part number 920070-855 but it is not available in New Zealand, any suggestion would be appreciated

1 REPLY 1

‎07-08-2020 02:11 PM

HP Recommended

@Glenn300 Welcome to HP Community!

 

I understand that you are looking for a replacement battery.

 

I have checked the manual. The prat number si correct.

 

If the part is not available in our part store, you can purchase it from the online store.

 

https://www.amazon.com/Compatible-Pavilion-HSTNN-LB7X-920070-855-920046-421/dp/B07BN91J8X

 

The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.