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Honor Student
Posts: 3
Member Since: ‎08-30-2016
Message 1 of 6 (138 Views)

Pavilon Failed Hard Drive Short DST Check

Product Name: pavilon 15 p200
Operating System: Microsoft Windows 8.1 (32-bit)

I kept getting a blue screen with an error code 0xc0000185. I ordered the recovery Disks from HP but when I went to recover the machine, it sort of reads the cd and then I get the HP logo and the circle just spins and spins. We left it alone for hours and nothing.

 

I ran a Hard Drive Test and it said Hard Drive Short DST Check: FAILED

then gave this Failure ID: 63621R-7AQ87K-MFPV6K-60XL03

Product K7U05UA

 

HARD DRIVE 1

 

SYSTEM EXTENSIVE TEST: FAILED

 

Any idea what I can do? It is just out of warranty- Of Course.

 

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Posts: 46,171
Member Since: ‎09-24-2010
Message 2 of 6 (130 Views)

Re: Pavilon Failed Hard Drive Short DST Check

Hi,

 

The 24 character error id does confirm a failure of the short Disk Self Test and would indicate that the Hard Drive is failing and needs to be replaced.  This is also consistent with the issues you describe.

 

If you would like a guide on replacing the Hard Drive yourself, please let me know.

 

Regards,

 

DP-K

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Windows Insider MVP

Honor Student
Posts: 3
Member Since: ‎08-30-2016
Message 3 of 6 (125 Views)

Re: Pavilon Failed Hard Drive Short DST Check

Hi there.

 

Yes a guide to replace the hard drive would be great. Also, do you know where I can get a relatively cheap one? This is a computer for a student of mine whose parents couldn't afford a computer for him.

 

Thanks so muchSmiley Happy

Provost
Posts: 46,171
Member Since: ‎09-24-2010
Message 4 of 6 (118 Views)

Re: Pavilon Failed Hard Drive Short DST Check

Hi,

 

You're welcome Smiley Happy

 

The drive on the link below is an example of one that would be fine for the notebook.

 

 1Tb Notebook Hard Drive.

 

The procedure to replace the Hard Drive starts on Page 79 of the Maintenance & Service Guide.

 

The notebook is listed as shipping with Windows 8.1 - a guide on using the Recovery Media to reinstall the operating system on the new drive can be found on the following link.

 

http://support.hp.com/us-en/document/c03489643

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Honor Student
Posts: 3
Member Since: ‎08-30-2016
Message 5 of 6 (115 Views)

Re: Pavilon Failed Hard Drive Short DST Check

Thank you sooo much Smiley Happy

Provost
Posts: 46,171
Member Since: ‎09-24-2010
Message 6 of 6 (111 Views)

Re: Pavilon Failed Hard Drive Short DST Check

You're more than welcome Smiley Happy

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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