nyminute09 Honor Student
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Pavilon Failed Hard Drive Short DST Check

pavilon 15 p200
Microsoft Windows 8.1 (32-bit)

I kept getting a blue screen with an error code 0xc0000185. I ordered the recovery Disks from HP but when I went to recover the machine, it sort of reads the cd and then I get the HP logo and the circle just spins and spins. We left it alone for hours and nothing.

 

I ran a Hard Drive Test and it said Hard Drive Short DST Check: FAILED

then gave this Failure ID: 63621R-7AQ87K-MFPV6K-60XL03

Product K7U05UA

 

HARD DRIVE 1

 

SYSTEM EXTENSIVE TEST: FAILED

 

Any idea what I can do? It is just out of warranty- Of Course.

 

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Provost Provost
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Pavilon Failed Hard Drive Short DST Check

Hi,

 

The 24 character error id does confirm a failure of the short Disk Self Test and would indicate that the Hard Drive is failing and needs to be replaced.  This is also consistent with the issues you describe.

 

If you would like a guide on replacing the Hard Drive yourself, please let me know.

 

Regards,

 

DP-K

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nyminute09 Honor Student
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Pavilon Failed Hard Drive Short DST Check

Hi there.

 

Yes a guide to replace the hard drive would be great. Also, do you know where I can get a relatively cheap one? This is a computer for a student of mine whose parents couldn't afford a computer for him.

 

Thanks so much:)

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Provost Provost
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Pavilon Failed Hard Drive Short DST Check

Hi,

 

You're welcome

 

The drive on the link below is an example of one that would be fine for the notebook.

 

 1Tb Notebook Hard Drive.

 

The procedure to replace the Hard Drive starts on Page 79 of the Maintenance & Service Guide.

 

The notebook is listed as shipping with Windows 8.1 - a guide on using the Recovery Media to reinstall the operating system on the new drive can be found on the following link.

 

http://support.hp.com/us-en/document/c03489643

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
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nyminute09 Honor Student
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Pavilon Failed Hard Drive Short DST Check

Thank you sooo much :)

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Provost Provost
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Pavilon Failed Hard Drive Short DST Check

You're more than welcome

 

All the best,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


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