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LesleyKinver
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Message 1 of 2
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Pen compatability

HP Recommended
HP envy x360 15-U081na
Microsoft Windows 10 (32-bit)

Hi,  I'm struggling to find the pen that's compatible with my laptop. I have checked the settings and it's compatible with a HID compliant pen and I have installed the driver for the pen i bought but i still can't get it to work. I have replaced the battery it came with. 1mr94AA is the product number of the pen. 

I called support and they couldn't find a pen listed in the additional hardware. I am happy to purchase another pen but i just don't want to get stuck using a passive pen for my drawing. 

I have trawled online and just can't find anything to tell me which pen will work with . 

Please help. 

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banhien
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Message 2 of 2
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HP Recommended

@LesleyKinver 

 

Information from Virtual Agent : Your machine does not have a compatible stylus

 

Regards.

BH
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