03-02-2015 02:47 PM
We have an Envy x360, which has an internal battery that you cannot remove, or check to ensure it is seated properly without voiding the warranty.
We cannot currently use the laptop without it being plugged in, as it is showing "plugged in, battery not charging, 0%".
We have tried other charging cables. No luck.
We have tried unplugging it then holding down the power key to drain then restarting. No luck.
We have tried going to contol panel and removing the ACPI compliant battery control and restarting. No luck.
We are at wits end.
03-05-2015 08:04 AM - last edited on 03-14-2017 03:18 PM by OscarFuentes
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I understand that you are unable to use your notebook if it is not connected. You get the message" plugged in battery not charging 0%"
You have tried removing the ACPI compliant battery control and restarting but there was no change.
Here are two links that may help.
If the issue should remain please contact HP support.
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
Best of Luck!
12-27-2015 06:06 AM
I know this is an old thread, but please have a look at http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-x360-Convertible-Plugge... I've experienced the exact same problem with this model laptop of a customer. Removing the battery and ACPI components from the hardware management console will not solve this problem, it is an electronics design fault.
Hope this solutions will also help you.
06-15-2016 07:39 PM
I was having exactly the same issue with the same computer as yours and I came accross your post about it.
After doing different things to solve it, I realize the problem was on the AC plug itself.
Inside of it, there is a little copper-like pin that was bended for some reason. I used a plastic fork to make it straight again and it worked just fine.
Easy like that! Just wanted to share it with your guys ;)
A little late but I hope it helps somebody.
10-10-2016 06:51 AM
JNav! You're great. I registered on this website just to thank you !
I tried contacting my country's HP, London office HP, waited on line for alteast 30 mins for the middle east only to give up. I looked at so many suggestions and only yours worked!
Thanks so much!
HP. I've never felt more disappointed. Switching to Mac soon.