05-08-2017 08:31 AM
Hi, My HP ENVY TS 17 Notebook PC is plugged in but not charging when is on. I only can charge when is sleeping or shutdown. Can you help me ?
05-08-2017 08:55 AM
You might want to take a look at this document: Battery Does Not Power Notebook or Hold a Charge
It suggests troubleshooting steps to determine if the problem is the battery, the power supply, or the system board.
You might find the answer to your battery/power issue as you work through the steps in that HP support article.
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