Matheusmelo Student
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Plugged in not charging when on

HP ENVY TS 17 Notebook PC
Microsoft Windows 10 (64-bit)

Hi, My HP ENVY TS 17 Notebook PC is plugged in but not charging when is on. I only can charge when is sleeping or shutdown. Can you help me ?

plugged in not charging.png

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Plugged in not charging when on

Hello @Matheusmelo


You might want to take a look at this document: Battery Does Not Power Notebook or Hold a Charge



 It suggests troubleshooting steps to determine if the problem is the battery, the power supply, or the system board.

You might find the answer to your battery/power issue as you work through the steps in that HP support article.




Hope this helps, for any further queries reply to the post and feel free to join us again


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I am not an HP Employee

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