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Honor Student
Posts: 2
Member Since: ‎03-03-2011
Message 1 of 2 (163 Views)

Plugged in not charging

[ Edited ]
Product Name: 13-a010dx (Pavilion)
Operating System: Microsoft Windows 10 (64-bit)

Laptop flashing white LED, Battery plugged in but not charging... in the past I have updated the bios and that fixed the issue but I have searched and cannot find any update. [content removed]

I find it entirely frustrating to continuously run into this problem. when I do buy a new laptop you bet it will not be HP or any other brand associated with you!

 

Sorry for the rant.

 

anyone please help.

 

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HP Support Agent
Posts: 3,304
Member Since: ‎08-03-2016
Message 2 of 2 (76 Views)

Re: Plugged in not charging

Hi@nmarvosh,

 

Welcome to HP Support Forums. Best platform for all sorts of solutions, tips and tweaks to your questions/issues.

 

To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

Battery not charging. Is that right?

 

I would like to help you.

 

I request you try doing the test on the battery and check its status using the link below.

 

http://hp.care/2bMlH5K

 

Hope it helps.

 

Happy posting.

 

Resolv_S

 

Glad to help you. I work for HP

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Resolv_S
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