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‎04-18-2019 06:32 AM

HP Recommended
Product: Elitebook 840G3
Operating System: Microsoft Windows 10 (64-bit)

Hi.  Pointing stick are buttons above touchpad in my notebook are not working. I tried to search forum for simmilar issues, but none of solutions  helped me. I have installed all drivers from HP Support Assistant. 

 

In device manager I have two mouse devices: HID Compilant device  - driver version 10.0.18362.1 and  Synaptics SMBus  TouchPad driver version 19.0.19.69.  

 

 

8 people had the same question
5 REPLIES 5

‎04-18-2019 07:01 AM

HP Recommended

Check the BIOS settings. There is an option to enable touchpad only or touchpad plus pointer stick. 

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‎04-18-2019 08:01 AM

HP Recommended

Thanks for answer. Unfortunatelly, I didn't find this option. I searched in all submenus in BIOS and no luck 😞 Where it should be and how it is named?

1 person found this reply helpful
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‎04-18-2019 09:06 AM

HP Recommended

Well it seems you are right. Here is the BIOS simulator:

 

https://h20574.www2.hp.com/results.htm?SID=7815294&MEID=2861D288-64A0-4403-9BC8-D8EBC07E9965

 

I do not see it there. The only other place to look that I know about is in the Mouse properties in the Control Panel. 

 

It is not impossible that the pointer stick ribbon cable has become disconnected from the motherboard. 

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‎04-25-2019 05:56 AM

HP Recommended

Unfortunatelly, there is only TouchPad present in Mouse control panel 

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‎04-25-2019 05:58 AM

HP Recommended

That would be consistent with the pointer stick cable being disconnected. 

1 person found this reply helpful
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