Possible Battery Issue

[Ashish0412]

Product Name- Pavilion 15-au113TX

Been using the device for like 4 years, never had any problem with it until now. 
I was gaming and suddenly my screen went blank, and I couldn’t force restart it either so I removed my charger and laptop turned off (had enough charge).  Then I tried turning back ON but it won’t unless I connected the charger. First thing I did when it started was fired up the HP battery diagnostics but after 10-15 second later screen went blank again and only Caps lock is blinking.  
It’s non removable battery so I did not tried it open my laptop yet. 

[Dragon-Fur · Accepted solution]

@Ashish0412 

Well, it does seem to be acting like a dead battery.

At four years old, it is certainly possible the battery has failed.

Read to find out if your system / battery is affected:

Information

Expansion of HP Battery Safety Recall Program

View details

The part number and replacement procedure is available in your service manual on Page 31

 HP Pavilion Notebook PC - Maintenance and Service Guide

Part Number:

849909-85

HP likely does not support this part - search for and purchase the part from any local, trusted retailer in your region.

Need or want more information?  Search for additional solutions...

Reference and Resources – Places to find (more) help and learn about your Device

Device Homepage

NOTE:  Content depends on device type

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals, Product Information, more

HP Pavilion - 15-au113tx

Added as FYI to those reading - I understand you cannot complete the battery test in your computer...

The steps to check / calibrate / replace the battery are included in this document:

HP Notebook PCs - HP Battery Alert Appears Before Windows Starts

And / Or

Document includes information and link for testing the hardware using HP PC Hardware Diagnostics (UEFI) (preferred method) and / or using the HP Support Assistant to test the battery.

>>>  Testing and Calibrating the Battery (Windows 10)    <<<

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[Ashish0412]

Thank You. After formatting I fired up HP battery Diagnostics again and it’s showing battery failure. 

[Dragon-Fur]

@Ashish0412 

You are welcome.

Personal opinion...

I think four years is pretty good for a battery of this type (consumer grade system and moderate use / cycles).

Five years would have been nicer, of course.  Smiling.

Thank you for participating in the HP Community Forum.

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Answered? Select the relevant post "Accept as Solution" to help others find it.