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‎03-04-2023 03:01 PM - edited ‎04-02-2023 07:55 AM

HP Recommended
Product: Victus by HP Gaming Laptop 15-fa0000 (680A2AV)

I recently got a Victus by HP Gaming Laptop 15-fa0000,  and every time I have used it since received it, the power brick gets ridiculously hot. I tested the temperature at one point. 165 F.
I know some others had this issue and they were directed to a private message for help to get a replacement. 
I would like some help here.


Update: Was sent to HP Customer Support. After going through the process, they sent me a new power brick. The new power brick still gets extremely hot. So, perhaps this is just a design oversight/flaw.

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-14-2023 08:12 AM

HP Recommended

Hi @Mario041

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee

View solution in original post

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2 REPLIES 2

‎03-14-2023 08:12 AM

HP Recommended

Hi @Mario041

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No

‎04-02-2023 07:53 AM

HP Recommended

Update: I was sent to HP Support, where they sent me a replacement Power Brick. The New Power Brick still gets extremely hot. So, maybe it is a design flaw.

Was this reply helpful? Yes No
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