Power Pack 22400 not working

[vori]

I have purchased a Powerup Backpack, which comes with a HP Power Pack 22400.

- When I press the button to see the remaining charge, nothing happens.
- When I connect it to a laptop, it doesn't charge it. Holding the button for 5 seconds does nothing.
- When I try to charge the Power Pack, all the 4 lights are flashing. When I hold the button for 10 seconds, it changes to 3 light blinking, then after a few seconds, all the 4 lights are blinking again. I have tried this multiple times.
- The manual says to contact support, but there is no option for that, except the Virtual Agent which is not helpful at all.

So what should I do now?

[praveen196]

@vori Welcome to HP Community!

I understand that the power pack is not working.

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

If the above link is not working.

Please click the below link to contact support for your region.

https://www8.hp.com/hu/hu/contact-hp/phone-assist.html

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[jamie333]

Thank you very much for your kind guidance.

[flasonsmt]

Thanks, really help me to know better of this machine

[smartguys1]

What a worthless answer. I'm having the same issue with multiple units. 

[KrazyToad]

@smartguys1

If you are facing the same issue as the original poster, then it would be a hardware issue with the Hp Power Pack 22400

Please contact HP Support for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you