Power adapter failed test on laptop diagnostic

[Fear0205]

Hi all,

I have failure ID : Q4X2SK-7T7A6S-XD7WMF-C19N03 

on product id : D1L03EA#ABV

When testing my power supply. The reason I'm testing it is because the PSU wont power the laptop it will only change the battery when the laptop is off.

Is this a failed PSU or something internal like the mother board or something?

Thanks for any help given! 

[praveen196]

@Fear0205 Welcome to HP Community!

I understand that the Power adapter failed test on laptop diagnostic is failed.

According to the failure code the issue with adapter.

AC adapter, 65-W, non-PFC, 4.5 mm 710412-001

AC adapter, 65-W, non-PFC, 4.5 mm EM 714657-001

AC adapter, 90-W, non-PFC, 4.5 mm 710413-001

AC adapter 120–W PFC S-3P Slim 4.5 mm 710415-001

You could purchase the part from HP, use the HP Parts surfer to identify the part: http://partsurfer.hp.com/search.aspx 

And order it via the HP Parts store: https://parts.hp.com/hpparts/CountryChoice.aspx?mscssid=&ccode=ZZ&lcode=ZZ 

Or alternatively, Contact HP for setting up an order/service via phone support   

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