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‎11-27-2018 10:18 AM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 10 (64-bit)

The power supply is plugged in, the laptop recognizes it but the laptop is not charging?? Why is that happening and how do you fix it?

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-28-2018 12:16 PM

HP Recommended

@BALasoski

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and would like to help

 

Please download the BIOS from this Link: https://support.hp.com/us-en/drivers

 

Also uninstall the Microsoft ACPI Compliant Control Method Battery

 

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter ( Only if the battery is removable )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎11-28-2018 12:16 PM

HP Recommended

@BALasoski

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and would like to help

 

Please download the BIOS from this Link: https://support.hp.com/us-en/drivers

 

Also uninstall the Microsoft ACPI Compliant Control Method Battery

 

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter ( Only if the battery is removable )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No

‎11-28-2018 01:51 PM

HP Recommended

Great information and it worked - charging away! THANKS

Was this reply helpful? Yes No

‎11-28-2018 03:59 PM

HP Recommended

@BALasoski

 

I'm glad we got this issue sorted out

 

Do visit our HP Forums and drop us a message anytime you need help

 

Thank you 😊

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
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