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Member Since: ‎07-26-2011
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Primary Internal Battery Failure

I have a HP dv7t-3300.  I am recieiving a message upon start-up of a failure in my Primary Internal Battery (601).


I have run a system battery test and received this information


Battery Test

Primary - Replace (00000030)

Secondary - Not Installed (00000060)


Failure ID : RTQ2J0-0005NF-XD0021-C08T03

Product ID : WH764AV


Battery Test Failed


I also ran the Battery Check on HP Support Assistant and just says Replace Primary Battery


So here is my confusion.  According to my searches it is my internal battery, not my external that needs to be replaced.  But I can't seem to find any information on what kind of battery it is, where to buy one or how to replace it.  Even the HP site is only showing the external battery as somethng I can purchase.


So, what do I have to replace?  My external battery that pops out?  Or an on board battery?  And if it is the on board, where can I find it?

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