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Honor Student
Posts: 3
Member Since: ‎08-08-2016
Message 1 of 2 (92 Views)

Primary (internal battery) 601 very low

Product Name: HP pavilion 17 Notebook PC
Operating System: Microsoft Windows 8.1 (32-bit)
I bought my machine not a year now an yesterday this info just pop up an d my battery don't charge any longer please I need your help
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Posts: 69,228
Member Since: ‎01-29-2009
Message 2 of 2 (83 Views)

Re: Primary (internal battery) 601 very low

Hi,

 

Please use the following check (same for Windows 8.1) first:

 

       http://support.hp.com/us-en/document/c03325217

 

If failed you have to replace the battery. Is it still under warranty ? If yes, please contact HP for a replacement.

 

Regards.

BH
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