Primary logic state: faulty cell (40), charge state: not available

[Sorayafef]

Hello I need your help

I did a battery test and the result was

BATTERY CHECK: Primary - Replace (40)

Primary logic state: faulty cell (40), charge state: not available

FAULT ID 0LQ9VT-9TDA01-MFPV4J-CA5L03

primary battery

Now what should you do?

My pc has a built-in battery

[erico]

You will need to replace the main battery with a new one.

The battery check result  has stated that one of the  three, or four cells is not within the accepted voltage range that  they all must be.

If you identify your battery, I can provide the HP part number that you need.

HP has produced and brought to market more than a thousand different models of notebooks and desktop PCs over the years.

It is difficult to help you if we don't know the hardware configuration of the laptop that you own.

Method #1: If the notebook will boot into Windows, you can retrieve your Product Number by pressing Fn + Esc key.

Method #2: Press the power button and immediately tap the F10 key to invoke the BIOS. In the Main section, you will find the Product number or Product ID. Post that in your next reply in your thread.

Method #3: Press the power button and immediately tap the F2 key.

Method #4: If powering on is not an option, take a look at the bottom of the laptop for the label with the product name and product number. For a desktop look at the rear for the label.

If your laptop has HP Hardware Diagnostics UEFI version 10.3.0.0, there is a System Information section that also has the Product ID.
We need that information, along with the installed Operating System information to help you.