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‎06-29-2025 07:27 PM

HP Recommended

My company recently upgraded our workstations and got rid of the old ProDesk. They gave me one of the old machines, but when I tried to start it at home, it prompted me to enter a user password for the drive, which I don’t have. What should I do?

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‎06-29-2025 09:35 PM

HP Recommended

If the password is for the disk drive you will have to replace the disk.  if bitlocker problem contact Microsoft.

 

If a windows password then just re-install windows.

 

If a BIOS password you will have to contact the original owner to get it erased.

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