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‎09-16-2019 10:22 PM - last edited on ‎09-17-2019 07:49 AM by Retired

HP Recommended
Product: HP Notebook 15q-ds0017tu
Operating System: Microsoft Windows 10 (64-bit)

 Issue Reported             : Memory Module 1 Failure
  [edit]

I was told to go on this address to get my part replaced since my product is in warranty, everything was fine, tho the engineer on place made call to HP to confirm CT Number of the old RAM of my laptop and person on call from HP says that CT number isn't matching which is not possible since my laptop was never opened before, the engineering on place himself said that this laptop was never opened before since there were original stickers on screw of laptop, I'm told to send this Email to hp customer care to fix my problem, i hope to get help asap.

REMOVED PART CT: RHGKA73  R18D2NU
INSTALLED PART CT (Not eventually replaced due to unmatching CT by HP ) : RHESH7FA 1B60LP

Engineer shop address and contact:

[edit]0f00da0a-b26f-498d-92bf-71b9919d1cae.jfiff83a0ab3-2771-4e99-a82d-efa9f87b9326.jfif

1 REPLY 1

‎09-17-2019 07:52 AM

HP Recommended

@Rahul_Rathwa

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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