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‎07-17-2019 05:26 PM

HP Recommended
Product: HP Spectre x360 Convertible 15-ch0xx
Operating System: Microsoft Windows 10 (64-bit)

I cannot update my computer. When I am about to install the update a message pops up. It says: ''It cannot run Windows 10 on this computer''
''Read below if you want to know why''
''Contact the computersupplier and see if you can upgrade the systems BIOS''

The content in the picture is written in swedish. Update problem.png

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-18-2019 04:45 AM

HP Recommended

Hi,

Try updating the system BIOS and see if it helps:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-spectre-15-ch000-x360-convertible-pc/1...

 

Hope it helps,

David

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Please click on accept as solution if answered your question

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4 REPLIES 4

‎07-17-2019 10:52 PM

HP Recommended

@Mohamed96 

 

Please remove all USB devices and SD card and try again.

 

Regards.

BH
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‎07-18-2019 04:45 AM

HP Recommended

Hi,

Try updating the system BIOS and see if it helps:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-spectre-15-ch000-x360-convertible-pc/1...

 

Hope it helps,

David

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

Was this reply helpful? Yes No

‎08-12-2019 11:43 PM

HP Recommended

Hi! Thanks for the respond and sorry for my late comeback but since i was on vacation and my laptop was left home, I couldn´t try to fix the problem until I came back home. The solution was to restore and update the BIOS but thanks anyway, appriciate a lot!

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‎08-12-2019 11:45 PM

HP Recommended

Hi David! Thanks for the help. It worked by updating the BIOS. Sorry for the late reply but I was on vacation and my laptop was left home

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