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‎10-07-2019 09:49 AM

HP Recommended
Product: M9T03EA#AKD
Operating System: Microsoft Windows 10 (32-bit)

GK0FW4-8469QQ-XD7WMF-60R503

M9T03EA#AKD

500G

1 HARD DISC

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-07-2019 10:56 AM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means that you will need to replace the hard drive, and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive R & R procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04653884

 

You may want to consider purchasing a better performing, normally more reliable 2.5" solid state drive (SSD).

 

You can reinstall W10 by using the Media creation tool at the link below to create an 8 GB bootable USB installation flash drive.

 

http://h10032.www1.hp.com/ctg/Manual/c04653884

 

After W10 installs, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-250-g4-notebook-pc/7609933

 

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-07-2019 10:56 AM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means that you will need to replace the hard drive, and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive R & R procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04653884

 

You may want to consider purchasing a better performing, normally more reliable 2.5" solid state drive (SSD).

 

You can reinstall W10 by using the Media creation tool at the link below to create an 8 GB bootable USB installation flash drive.

 

http://h10032.www1.hp.com/ctg/Manual/c04653884

 

After W10 installs, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-250-g4-notebook-pc/7609933

 

Was this reply helpful? Yes No
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