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Top Student
Posts: 5
Member Since: ‎10-02-2016
Message 1 of 5 (2,624 Views)

Probook 4540s webcam not working after Windows 10 update

Product Name: Probook 4540s
Operating System: Microsoft Windows 10 (64-bit)

My HP Probook 4540S webcam has stopped working after Windows 10 update KB3194496 was installed. I installed the HPUniversal camera Driver but the webcam still doesn't work. Prior to the KB3194496 update the webcam worked perfectly. Has any else experienced this and is there a fix?! Thanks!!

Top Student
Posts: 2
Member Since: ‎10-04-2016
Message 2 of 5 (2,576 Views)

Re: Probook 4540s webcam not working after Windows 10 update

I have the same problem with my 4540s. After KB3194496 the webcam does not work. I had to uninstall the update and hide it using the microsoft hide update tool. The OS is Win10 Enterprise LTSB 2016 64bit. A fix for this from either HP or MS would be welcome.

Top Student
Posts: 5
Member Since: ‎10-02-2016
Message 3 of 5 (2,559 Views)

Re: Probook 4540s webcam not working after Windows 10 update

Kinano... Glad to hear I am not the only one with this problem... I also uninstalled the update to get my webcam working again... But can you clue me into the "Microsoft hide update tool" you used?... Thanks!!

Top Student
Posts: 2
Member Since: ‎10-04-2016
Message 4 of 5 (2,552 Views)

Re: Probook 4540s webcam not working after Windows 10 update

Top Student
Posts: 5
Member Since: ‎10-02-2016
Message 5 of 5 (2,537 Views)

Re: Probook 4540s webcam not working after Windows 10 update

Got it, thanks!! I uninstalled and hid the KB3194496 update... Cam is working again... Do you know if a fix to this issue is in the works by Microsoft?

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