Product ID not valid or complete for laptop that won't start. Can't access HP Support

[cucraig]

My laptop (HP Pavilion Aero Laptop 13z-bg000, 13.3") won't turn on, and does not seem to be receiving any power from the adapter. It looks like a hardware issue with the battery or something connected to the battery.

In order to get HP Support, and get it fixed or even check the warranty, I need to enter in the product information.  I can only use the numbers on the bottom of the laptop case. I don't have the original box it came in, and the battery is not easily removable (I'd have to unscrew the case, which would supposedly void any warranty).

When I enter in the serial number (not included for security reasons), HP Support says: 

"This product cannot be identified by serial number alone.

Please provide a product number as well."

When I enter in the number after ProdID, HP Support says:

"Please enter a valid product number"

I'm entering in a seven digit number (982P8AV), and it does not have the #ABA appended to the end of it, like I see on other product IDs. How do I find this number and get help from HP?

[erico]

Here is the support portal as requested

The Product ID for your laptop  is 9C1E7AV

https://support.hp.com/us-en/product/details/hp-pavilion-aero-laptop-13-bg0000/model/2102139139?sku=...

Warranty check and service status portal

https://support.hp.com/us-en/check-warranty

Warranty and repairs

https://support.hp.com/us-en/product/warranty-repair/hp-pavilion-aero-laptop-13-bg0000/model/2102139...