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chauho001 Honor Student
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Product name: HP Pavilion 14-al062nr (ENERGY STAR), the laptop's battery recharged up to 69% ONLY

HP Pavilion 14-al062nr
Microsoft Windows 10 (64-bit)

Regarding the laptop's battery (HP Pavilion 14-al062nr )recharged up to 69% ONLY, I was advise to run HP diagnostics from ( power ON then F2), then update the BIOS,  after that I used up the battery but when recharging, the full battery status is 69%, that meant the issue is still the same.

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HP Support Agent
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Product name: HP Pavilion 14-al062nr (ENERGY STAR), the laptop's battery recharged up to 69% ONLY

@chauho001

 

Welcome to HP Support Forums. 🙂

 

Thanks for reaching out to us on HP Support Forums. 

 

I understand that you have an HP Pavilion 14-al062nr. I read that the laptop's battery charges only upto 69% and not beyond that. I read that you have updated the BIOS and also run the HP diagnostics. You've done a remarkable job performing the steps. 

 

I would like to know the following information to assist you better:

  • What was the result of the HP hardware diagnostic check on the battery?

 

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Open the device manager
  • Expand "batteries". Right click on the ACPI entries and select uninstall. 

 

 

  • Close the device manager.
  • Restart the laptop. While restarting, Windows will automatically reinstall the battery drivers. 

 

If the issue persists then please review the steps in this HP document to calibrate the battery.

 

I sincerely hope this fixes the issue. Keep me posted. Cheers! 🙂

 

 

 

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chauho001 Honor Student
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Product name: HP Pavilion 14-al062nr (ENERGY STAR), the laptop's battery recharged up to 69% ONLY

Hi Support team
I will try as your advice then give feedback next week
Thanks
Chau
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HP Support Agent
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Product name: HP Pavilion 14-al062nr (ENERGY STAR), the laptop's battery recharged up to 69% ONLY

@chauho001

 

Hi Chau,

 

You're welcome. 

 

Sure, please take your time and let me know the outcome. All the best! 🙂

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