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‎06-28-2016 05:39 AM

HP Recommended
Operating System: Microsoft Windows 8.1 (64-bit)
I purchased an HP Envy 15 K204TX on 18th June 2016. When I checked the website for warranty and registration, it read that the warranty has expired. Please help.
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-28-2016 06:00 AM

HP Recommended

You will have to initiate contact with HP to make that happen. Somebody has to actually change it in the system. 

View solution in original post

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6 REPLIES 6

‎06-28-2016 05:51 AM

HP Recommended

If you retain proof of retail purchase the warranty runs from your purchase date. The system has a "presumed" date based on shipping to the retailer and average "sell-through". This likely means your laptop sat on the shelf for a while but if you ever have a warranty issue HP will honor it based on your purchase date. 

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‎06-28-2016 05:59 AM

HP Recommended
Yes I have the reveipt. Thank you for clarifying. I hope it gets updated in the website too.
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‎06-28-2016 06:00 AM

HP Recommended

You will have to initiate contact with HP to make that happen. Somebody has to actually change it in the system. 

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‎06-28-2016 06:14 AM

HP Recommended
I created a case. And also created a dispute in warranty claim.
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‎06-28-2016 06:18 AM

HP Recommended

That is exactly what you needed to do. Good luck. 

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‎06-28-2016 06:19 AM

HP Recommended
Thanks a lot.
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