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Purchased extension of warranty, no luck getting it applied to my laptop

HP Recommended
HP Notebook - 17-by1972cl
Microsoft Windows 10 (64-bit)

I purchased a Care Pack February 6.  It has yet to be applied to my laptop.


I had a web chat with a customer service representative on March 10 who confirmed my purchase, and told me she would "send an email to our Carepack team about your carepack, I would suggest to wait an update within 24-48 business hours".  (That's a direct quote from the emailed chat log.)


I have heard nothing--and I have checked my spam folder, too -- nor has the warranty been updated.


I am not at all impressed with HP's customer service.  

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