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Question regarding HP genuine bettery

HP Recommended
HP 15-BS180TX
Microsoft Windows 10 (64-bit)

I have a HP 15-BS180TX laptop. But after 1.5 years it(battery) does not even last for a minute.

When I start the laptop, there is a message displayed by the system that is

 

"HP Battery Alert

The system has detected the storage capacity of the battery stated below to be very low. For optimal performance, this battery may need to be replaced.

Primary(Internal) Battery (601)"

 

That's the reason i want to buy an original battery for my laptop HP 15-BS0TX.
Someone please help where should I buy.

5 REPLIES 5
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@Rockey_

Thank you for posting on the HP Support Community.

 
The average laptop battery is good for around 400 recharges cycles. After that, it starts to lose its capacity to hold a charge. This is about one and a half to three years of battery life for the average user. As the rechargeable battery begins to fail, the running time of the battery begins to decline.

 

Learn how to get the most service and life from your HP notebook battery by following these industry-wide suggested best practices.

Click here: https://support.hp.com/in-en/document/c01297640 (refer to Battery care practices) 

 

Run hardware diagnostics test on battery and Charger:

Use the following steps to open the Component Tests menu.

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. On the main menu, click Component Tests.
  4. The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
  5. To run both tests simultaneously, in the Component Tests menu, click Power Source, and then click Run once. Each component can also be tested individually.

AC Adapter Test:

The AC Adapter test provides an interactive test to determine if the AC power adapter is functioning properly. A good battery is required for this test. Before running the AC Adapter Test, HP recommends verifying that your computer can receive power by connecting a known working AC adapter.

Follow these steps to perform the AC Adapter Test.

  • In the Component Tests menu, click Power, and then click an AC Adapter Test.
  • Click Run once.
  • The AC Adapter Test begins.
  • When the test is complete, the results are displayed on the screen.

Battery Test:

Follow these steps to perform the Battery Test:

  1. In the Component Tests menu, click Power, and then click Battery.
  2. Click Run once. The Battery Test begins.
  3. When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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First of all, I want to say thanks to you for replying me. can you give me the link to buy jc04 battery.

Pls reply asap.

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@Rockey_

Thank you for posting back. 

 

Here is the part number 919701-850 and you can purchase battery from here: https://www.amazon.in/4D-Compatible-HSTNN-LB7W-919701-850-919700-850/dp/B07N89BSWF

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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@ECHO_LAKE

Thanks for giving the link. I want to ask if the link you provided is the original battery or not.

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HP Support Agent
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@Rockey_

Thank you for posting back. 

 

Its a Amazon website and the part is original.

ECHO_LAKE
I am an HP Employee

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